SERVPRO of Evergreen Park/South Chicago CityMold Remediation in Chicago, IL

I had the pleasure of working with Mike Allen, a contractor for Servpro, and I can confidently say he brings professionalism, integrity, and dedication to every project. Mike consistently delivered high-quality work, stayed on schedule, and maintained clear communication throughout the entire process. His attention to detail and commitment to getting the job done right made a huge difference, especially during stressful restoration situations. He was always respectful, knowledgeable, and genuinely cared about the people and spaces he was helping to restore. I'd highly recommend Mike Allen to anyone looking for a reliable and skilled contractor-you can count on him to exceed expectations.

This crew was awesome! Came right away even on a Sunday call. Two crew leaders texted us and updated their progress. They sent pics and full reports to my insurance. They even returned for one extra visit to clean a sink of ours. They triple checked everything. They handled our belongings with great care. Thank you, Sino Torres is the best goto.

I have ZERO interest in working with ServPro ever again. Don't do it! The remediation work was done quickly and without issues - no issues, and I asked up front to COORDINATE the restoration work. I wouldn't even agree to the job until I had the restoration proposal weeks later. I advised ServePro at that time that I wanted their company for BOTH jobs (mediation & restoration), only to find out, AFTER GAPING HOLES WERE IN MY WALLS, that to even start the work, it would require an additional deposit and additional coordination with the restoration team, even if an insurance claim was paying for the entire project. I had already PAID a deposit for the mediation work. I asked to coordinate with the team when the walls were open so that I could get my electrician inside. I paid my electrician a premium to work on a SATURDAY, right after the massive walls were open in my kitchen. Only to have the holes left open during Thanksgiving week, while I awaited status from their team. UNACCEPTABLE AND POOR COMMUNICATION. I used someone else to complete the restoration work at $1,500, because the Servpro price around 4K was already inflated, but I just wanted it done, fast, as Serveprop promised. They did not follow through. I am so disappointed. After all their text messages and a myriad of calls from a multitude of staff people, dying to take down my walls in my unit, but piss poor on follow-up after they have done so, it left me in a bad position during the Thanksgiving holiday, for weeks! I can't get back the time or the effort it has taken me to scramble to get someone else to close the open walls in my kitchen. Unless you have dire water situation, I would pass on ServePro for BOTH. Remediation was 4 stars and restoration 0 ZERO stars. Use someone else.