SERVPRO of Hyde Park / E. Bridgeport / BronzevilleMold Remediation in Chicago, IL

Sean Englund operations manager is amazing speaks with confidence and has the ability to make you feel secure in choosing this company everything he stated is what actually occurred he is amazing and so is the teams he sends out

I hired ServPro after water damage to my home for what was estimated to be a 45-day project. The work ultimately extended to nearly 90 days due to repeated reconstruction failures. Throughout the project, I experienced serious concerns, including poor workmanship and the use of improper materials. One worker brought his girlfriend to my home without authorization. After that crew was terminated by ServPro leadership, one of the removed workers later called my personal cell phone—despite never being given my number—and demanded to return to my home, raising significant safety concerns. Additional workmanship issues included major electrical errors, including wiring that caused a light switch to control my refrigerator and dishwasher instead of the lights. These issues are only a few examples of the problems encountered. I contacted ServPro managers Michelle and Frank V. multiple times over a 30-day period to report these concerns but did not receive a response until I escalated the matter to ServPro corporate. Once Frank V. contacted me, I was informed the wiring issues would be corrected and that quality cabinets would be provided at ServPro’s expense, which did occur. However, I later discovered that ServPro submitted claims to my insurance company misrepresenting this corrective work as water-damage related in order to obtain additional payment. Based on my experience, I would caution homeowners. ServPro may be effective at mitigation and demolition, but in my experience, their reconstruction services—putting the home back together—were unreliable and should be approached with extreme caution. This matter is still ongoing.

Fernando and his crew always take the time to answer any questions I may have, very respectful, efficient, courteous, and provide me and my wife with all the options and solutions available. They are the BEST!!! Thank you SERVPRO for your service.