SERVPRO of St. Louis Central and SERVPRO of Bridgeton / FlorissantMold Remediation in St. Louis, MO

Conner set up the service for the very cold day which was expected for sure for the whole week. Then no one called me, when I called why no one is showing up, they said they cant work in this cold weather due to the truck outside working. I requested an email the original set up date, and the clerk said will do, but no email. I requested 30min earlier call for me to drive there. no call and just popped up. I expressed the unprofessinalism, they think it is a harassement. due to their imcompetent, unprofessional, no communication, I lost reimburse time requirement, loss of booking days, my personal schedule mess. I didnt hear any sorry or apology words at all from Conner and Brian. so I couldnt tolerate their attitude, I cancelled the service. While I am checking the estimate, I found he mistyped so $23 should be, but he typed one more digit, it became $230 charge. nonsense. he didnt catch anything wrong either.

Connor, Chris, and Yeni did an outstanding job! They went above and beyond to make sure the area and affected items were cleaned and throughly sanitized. I would definitely use their service again and would ask for this team specifically! I am very pleased with Servpro's attention to detail and quality service!!

I was very pleased with the Servpro team that came to my house to begin the remediation process for burst pipes caused by the extreme cold temperatures this winter. The team, led by Heather, was professional, courteous, and always on time. They talked me through everything that they were doing and everyday they cleaned up the area they were working on. And, they were friendly and easy to talk to!!