United Water Restoration Group of CharlotteMold Remediation in Charlotte, NC

When my apartment flooded, I was overwhelmed — water everywhere, rugs soaked, flooring damaged, and no idea where to start. They were onsite to help in less than an hour. They were out quickly and got straight to work assessing the damage. Communication was great — every single time they were coming, they called ahead with a 30-minute warning. The team was thorough beyond what I expected. They set up industrial drying equipment throughout multiple rooms, removed damaged flooring, dried the subfloor, and made sure every affected area was properly treated and documented. They clearly knew what they were doing and took the time to explain each step of the process. A special shoutout to Corey, who was incredibly helpful from start to finish and made sure all my questions were answered. And an extra special thank you to Mario and Rob — these two were absolutely fantastic. Professional, hardworking, kind, and genuinely seemed to care about getting things right. They went above and beyond and it did not go unnoticed. If you're ever dealing with water damage, don't hesitate — call this company. They turned a nightmare situation into a manageable one, and I'm so grateful for their team.

The best decision you can make during a home emergency is calling United Water Mitigation of Charlotte. Within five minutes of reaching out, a technician named Corey contacted me, and he was at my home within an hour. I was truly amazed by the attention to detail and care shown by Corey, Connor, Big Rob, Mario, and Jay. The moment they walked through the door, they jumped into action and took full control of the situation. Their knowledge, professionalism, and thoroughness immediately gave me confidence that my home would be fully restored. They kept me informed every step of the way, and Corey’s work ethic is second to none. Every team member was respectful of both me and my property. United Water Restoration of Charlotte is absolutely the company to go with. Highly recommend!

No one wants to make the call to these guys because that means something bad has happened. But if you have to make the call these are the guys! My washing machine flooded and water was seeping thru my downstairs ceiling and everywhere! Jay and crew came in and started fans immediately and came out the next day to start demoing to allow the drying process to work even quicker. Mario came out later determined everything was dry and was kind enough to walk me thru the process to show me everything was dry and the loud fans could go! From start to finish these guys were great and extremely neat and professional!