SERVPRO of Southwest Raleigh/Holly SpringsMold Remediation in Raleigh, NC

This review is specifically referring to MITIGATION and CONTENTS services. We called ServePro of Raleigh when we returned home to a flooded home. They arrived quickly (after hours) and got to work quickly. While the chaos was overwhelming to us, the ServePro team knew exactly where to begin and worked quickly to get the area contained and begin the dry out process. We then engaged ServePro’s Contents services to move everything from several rooms in our home to storage, which was necessary so that repairs could begin. The Contents team was incredibly efficient during this process and treated all of our belongings carefully and with respect. Communication was excellent throughout mitigation and moving out. Every day they arrived at our home when expected, and worked diligently all day. They answered our dozens of questions clearly, and kept us informed on progress and next steps. I can’t say enough about their care and compassion (realizing we were totally stressed out!) during this time. We would not hesitate to call them again.

DO NOT USE!!! I had tenants flood my upstairs bathroom & being new to area they popped up on search. After guarantees for 2 days the pressure you into forcing their way & pressuring that you need repairs. Once repairs were ongoing/finished we heard nothing and had to reach out multiple times for status. Through this whole process the would not provide any estimates or range - which should have been my exit, but it needed to get done. Cut down to the bill being due, my questions were not answered & they threaten collections. Yes, bill was not paid at the time but Selena from ServPro did not care. The day payment is due we called 3 times and we’re not able to get through the phone kept going dead. We emailed the 5 times with 3 people attached and nothing. Finally I called a cell phone we had in one of the emails and Dena didn’t pickup but then text us 5 mins later asking what we needed. On top of that after getting a few quotes they were more than double of other local contractors! Still waiting on my invoice paid email or any of the emails to be answered. Nothing! Stay away!!

I recently dealt with a major water damage situation, and I cannot recommend the team at Servpro enough. Kelly, Nick, Justin, and Derrick (and their entire crew) were absolute professionals from start to finish. They were incredibly effective at mitigating the damage and—more importantly for my peace of mind—took the time to explain the process clearly so I wasn't left in the dark. They were consistently professional, courteous, and always available whenever I had a random question or concern. In the middle of a high-stress disaster, they managed to make this part of the journey feel a lot less heavy. While I would hire this specific Servpro team again in a heartbeat, I sincerely hope to never see their faces at my front door ever again!