SERVPRO of Hollywood Hills/Los FelizSmoke Damage Restoration in Los Angeles, CA

I had an excellent experience working with Rafi and his team at Servpro of Hollywood. From the very first interaction, their customer service stood out—clear communication, fast response times, and a genuine effort to make a stressful water damage situation manageable. Joann, one of their managers, was especially professional and organized throughout the process. She made sure everything was explained clearly, timelines were followed, and no details were overlooked. It’s rare to find a team that combines strong technical knowledge with such a high level of care and professionalism. Their expertise in water damage mitigation and construction repair is obvious. The issue was handled efficiently, correctly, and with long-term results in mind—not shortcuts. The job was done right, and the follow-through was just as solid as the initial response. If you’re looking for a company you can truly trust for water damage restoration and construction work, Servpro of Hollywood delivers on every level. Highly recommended.

We were displaced by the Eaton Canyon Fires. We had a huge amount of "contents" in our home (a rental). We thought going to a single owner small business over a chain/corporation would give us better and more customized help to match our needs. It did not. We ended up switching, on the experience of our neighbors, to ServPro Hollywood Hills/Los Feliz. They were awesome. They cared. They also had a A-class team of experienced and professional people who also carried that culture of caring and hard work ethic to get the work done quickly but in an organized and caring fashion. John G and his team made a plan to fit our needs, and listened to what we needed and accommodated our special requests. All while keeping the work close to the original quote (which most mitigators blow past). The owner was also extremely kind and worked with us to provide the best service for our budget (as well as accommodating our needs to have extra time to disposition contents that might have been a total loss). I would highly recommend this branch of ServPro to any family in need.

Raffi and his ServPro team was top notch from the get go! My partner and I were evacuees from the January 2025 fires and relocated five times. So blessed our house survived, recently returning home. The week before returning home we realized that aside from only two small side tables, the move back home would be physically daunting. Our insurance adjuster referred three contractors to assist us with our move. My calls to the alternate contractors immediately went to voicemail, but I immediately reached Raffi's assistant who was extremely courteous and efficient, asking for all the necessary information and very soon after, I received a call from Raffi. Despite the very short notice, Raffi was fortunately able to fit our move into his schedule. Raffi also provided me with several boxes, packing paper & tape in advance when he arrived for the initial walk-thru. And then when his team arrived in the day of the move, they were so quick packing up our entire 2-bedroom apartment and so careful as well with all our breakables and more precious items -- I've moved crisis country as well as to & from Asia, and never have I experienced such efficiency, proficiency, attention to being careful with breakable, precious items, so trustworthy and all with such amazing professionalism! And that includes the unpacking of all of our kitchen items, etc! Plus the crew was extremely friendly and easygoing, willing to go the extra mile, removing all manner of refuse from all the unpacking. I would highly recommend Raffi and his team for your next move and/or any of your remediation needs, they are the best of the best!